FleetMark

Privacy Notice

Plain English first, legal precision underneath. Questions any time — we answer them ourselves.

1. Who we are

FleetMark is operated by [legal entity — company number, registered address and ICO registration number to follow]. Contact: [privacy@ email].

2. The two hats we wear

For fleet data — vehicles, checks, defects, driver rosters and driver files — your employer (or the fleet operator you drive for) is the data controller and FleetMark is their processor: we store and process that data only on their instructions, under our Data Processing Terms. Questions about that data go to your fleet first; drivers can see their own information any time via My Profile.

For everything else — manager accounts, billing, support, this website — FleetMark is the controller, as described below.

3. What we collect as controller & why

  • Manager account details (name, email, hashed password) — to provide the service (contract).
  • Billing and shop orders (handled by Stripe; we never see card numbers) — contract & legal obligation.
  • Support correspondence — legitimate interests.
  • First-party, privacy-respecting analytics — legitimate interests.

We do not sell personal data and we do not use advertising trackers.

4. Who we share with

Only the sub-processors that run the service (see our sub-processor list) and authorities where the law requires.

5. Where

UK/EU. No transfers outside the UK/EEA [region to be confirmed against the production configuration].

6. How long

  • Checks, defects and their sealed PDFs: at least 15 months (the DVSA record-keeping window), configurable up to 24 by your fleet.
  • Driver profile fields: anonymised within your fleet's configured window (default 6 months) after a driver leaves; names persist on sealed records.
  • Manager accounts: life of the account plus the 14-day deletion grace.
  • Billing records: 6 years (HMRC).
  • Server logs and idle push subscriptions: 90 days.

7. Your rights

Access, rectification, erasure, restriction, portability and objection. Email [privacy@ email] — we respond within one month. Drivers: your fleet controls your check data; My Profile shows you everything held, and we help your fleet resolve any request.

8. Complaints

To us first via the complaints route; you can also complain to the ICO (ico.org.uk) at any time.

9. Cookies

FleetMark uses only the cookies the product needs to work: your manager session, and the device memory that saves drivers re-entering their PIN. No advertising cookies, no cross-site tracking, no third-party analytics cookies — which is why there's no cookie banner to click.

10. Changes

First published July 2026. Changes are dated here.